Website Privacy Policy
Overview
This policy explains what information serranogroup.org collects, how we use it, and your choices. We keep this minimal: we are a company website with a contact/intake feature, not an ad-driven platform.
What we collect
- Information you give us through the intake assistant ("Luis") or by emailing us. When you submit an inquiry, we collect the details you provide: your name, email address, the type and area of your inquiry, and your message. This is voluntary — you choose to submit it.
- Basic technical data. Like most websites, our hosting provider may automatically log standard request data (such as IP address, browser type, and pages visited) for security and to keep the site running. We do not use this to build advertising profiles.
What we do NOT collect
- We do not run third-party advertising trackers on this site.
- We do not sell or rent your personal information to anyone.
- We do not collect payment information on this site.
How we use your information
- To respond to your inquiry and follow up with you.
- To operate, secure, and improve the website.
That's it. We use the contact details you submit to get back to you — nothing more.
Who we share it with
We share only what's necessary for our service providers to operate the site. We do not sell your data.
- Supabase — our database/hosting provider stores submitted inquiries securely. (privacy)
- Cloudflare — provides DNS and email routing for our domain. (privacy)
- Vercel — hosts the website. (privacy)
Data retention & your choices
We keep inquiry submissions as long as needed to respond and maintain a record of our correspondence. You can ask us to access or delete the information you submitted at any time — email contact@serranogroup.org and we'll handle it.
Cookies
This site does not use advertising or cross-site tracking cookies. Any cookies present are limited to what our hosting providers need for basic functionality and security.
Children
This is a business website not directed to children under 13, and we do not knowingly collect information from them.
Security
We use reasonable, industry-standard measures to protect submitted information, but no method of transmission or storage is 100% secure.
Changes
We may update this policy; the effective date above reflects the latest version. Material changes will be reflected here.
Contact
Questions or requests about your data: contact@serranogroup.org
Serrano Group LLC · Bogota, New Jersey